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Effective date: March 6, 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Clairvio platform and services ("Service"), operated by Clairvio ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Description of Service

Clairvio is a session replay and diagnostics platform that allows engineering and support teams to record, replay, and analyse end-user sessions within web applications. The Service includes session capture, event logging, replay playback, magic link generation, and related tooling.

2. Account Registration

You must create an account to use the Service. You agree to provide accurate information and to keep your credentials secure. You are responsible for all activity that occurs under your account. Each account belongs to a single organisation; you may invite additional team members subject to your plan limits.

3. Plans and Payment

The Service is offered under several subscription plans (Free, Starter, Growth, Scale) with different session limits and data retention periods. Paid plans are billed monthly through Stripe. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice. Failure to pay may result in downgrade to the Free plan or suspension of your account.

4. Session Data and Recording

The Service captures end-user session data — including DOM snapshots, network requests, console errors, and user interactions — within your web application. You are solely responsible for:

  • Obtaining appropriate consent from your end users for session recording in accordance with applicable law (including GDPR, CCPA, and similar regulations).
  • Ensuring that sensitive personal data (passwords, payment details, health information) is masked or excluded before it reaches the Clairvio SDK.
  • Complying with your own privacy policy and applicable data protection obligations.

Session data is retained according to your plan's retention period (7 days on Free, 30 days on Starter, 90 days on Growth, 1 year on Scale) and is automatically purged after that period.

5. Acceptable Use

You agree not to use the Service to:

  • Record sessions without lawful basis or adequate user notice.
  • Capture, transmit, or store payment card data, government ID numbers, or passwords.
  • Interfere with or disrupt the Service or its infrastructure.
  • Reverse engineer, resell, or sublicense the Service.
  • Violate any applicable law or third-party rights.

6. Intellectual Property

The Service, including its software, design, and documentation, is owned by Clairvio and protected by intellectual property law. You retain ownership of your data. You grant us a limited licence to process and store your data solely to provide the Service.

7. Termination

You may cancel your account at any time from the billing settings. We may suspend or terminate your access if you breach these Terms, with or without notice. Upon termination, your data will be deleted within 30 days.

8. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or that captured sessions will be complete or accurate.

9. Limitation of Liability

To the fullest extent permitted by law, Clairvio's total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the three months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

10. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by email or by displaying a notice in the Service. Continued use after the effective date of updated Terms constitutes acceptance.

11. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles.

12. Contact

Questions about these Terms? Email us at pitchinnate@gmail.com.