Blog
Insights on session replay, debugging workflows, and building better support tooling.
- Engineering
What Is Session Replay? A Complete Guide for Engineering Teams
Session replay records what actually happened in a user's browser — mouse movements, clicks, network calls, console errors — and lets you replay it. Here's how it works and why engineering teams need it.
- Engineering
Session Replay vs. Error Tracking: When You Need Both
Error tracking tells you what broke. Session replay tells you why. Here's how the two tools complement each other — and when you actually need both.
- Support
How to Debug Customer-Reported Bugs Without Screen Sharing
Screen sharing is slow, synchronous, and often unavailable. Here's a better model for debugging what your customers are actually experiencing — without scheduling a call.
- Privacy
The Privacy-First Approach to Session Recording
Session replay and user privacy don't have to be in conflict. Here's how to think about consent, data minimisation, and masking — and why on-demand recording changes the picture.
- Support
Magic Links Explained: Zero-Friction Customer Diagnostics
A magic link is a shareable URL that activates a diagnostic session in the customer's browser — capturing their console errors, network requests, and session replay without any installation.