Blog
Insights on session replay, debugging workflows, and building better support tooling.
- Engineering
Best Session Replay Tools in 2026: A Buyer's Guide
Not all session replay tools work the same way. This guide covers Clairvio, FullStory, LogRocket, Hotjar, Microsoft Clarity, and Datadog RUM — with honest assessments of recording models, performance overhead, pricing, and which workflow each tool is actually built for.
- Comparison
Clairvio vs. Hotjar: Which Session Replay Tool Is Right for Your Team?
Hotjar is the most popular heatmap and session recording tool for UX research. Clairvio is an on-demand diagnostic tool built for support and debugging. An honest comparison of both — and which workflow each actually serves.
- Comparison
Clairvio vs. LogRocket: Which Session Replay Tool Is Right for Your Team?
LogRocket is a powerful always-on analytics platform. Clairvio is a narrower on-demand tool built around a single workflow. An honest comparison of both.
- Comparison
Clairvio vs. FullStory: Which Session Replay Tool Is Right for Your Team?
FullStory is a comprehensive behavioral analytics platform. Clairvio is a narrower on-demand diagnostic tool. An honest comparison of both — and which workflow each actually serves.
- Engineering
What Is Session Replay? A Complete Guide for Engineering Teams
Session replay records what actually happened in a user's browser — mouse movements, clicks, network calls, console errors — and lets you replay it. Here's how it works and why engineering teams need it.
- Engineering
Session Replay vs. Error Tracking: When You Need Both
Error tracking tells you what broke. Session replay tells you why. Here's how the two tools complement each other — and when you actually need both.
- Support
How to Debug Customer-Reported Bugs Without Screen Sharing
Screen sharing is slow, synchronous, and often unavailable. Here's a better model for debugging what your customers are actually experiencing — without scheduling a call.
- Privacy
The Privacy-First Approach to Session Recording
Session replay and user privacy don't have to be in conflict. Here's how to think about consent, data minimisation, and masking — and why on-demand recording changes the picture.
- Support
Magic Links Explained: Zero-Friction Customer Diagnostics
A magic link is a shareable URL that activates a diagnostic session in the customer's browser — capturing their console errors, network requests, and session replay without any installation.