Blog
Insights on session replay, debugging workflows, and building better support tooling.
- Support
Introducing Help Center: Write Your Docs Once, Publish Them Anywhere
Clairvio's new Help Center lets you write support articles once and publish them two ways — a lightweight widget or a full embedded page — so customers find answers without waiting on a ticket.
- Engineering
On-Demand Session Replay vs. Always-On Recording: Which Is Better for Debugging?
Every replay tool makes one architectural choice: record everyone all the time, or capture a session only when someone needs to investigate. A comparison across coverage, performance overhead, data volume, privacy, and cost.
- Engineering
How to Debug Production Bugs with Session Replay, Console Errors, and Network Requests
A vague bug report becomes a testable reproduction when you correlate three timelines: what the user did, what the console threw, and what the API returned. A step-by-step workflow for production debugging.
- Support
Session Replay for Customer Support: Turn Bug Reports into Live Diagnostic Sessions
"The button does nothing" is not a bug report. Magic links and embedded widgets let support turn a vague ticket into a live diagnostic session — with console errors and failed requests already attached.
- Support
The Self-Service Support Widget: Let Customers Start Their Own Diagnostic Session
Magic links put support in control of when a diagnostic session starts. The Clairvio support widget flips that around — customers can read your help docs, send a message, or start a recorded session themselves, in one click.
- Engineering
Session Replay for Product Engineers: A Debugging Workflow Guide (2026)
Product engineers spend too much time on bugs they can't reproduce. Here's how session replay fits into the debugging workflow — and what to look for in a tool built for engineers, not marketers.
- Engineering
Session Replay with Console Logs and Network Request Capture (2026)
Most session replay tools show you what a user clicked. The best ones also show you what your app logged and what your API returned. Here's what to look for.
- Privacy
Session Replay GDPR: Privacy Compliance Checklist
Review session replay GDPR requirements: masked inputs, dormant loading, consent, retention, and access controls. Plan a privacy-focused diagnostic session.
- Engineering
Session Replay Pricing: Plans & UserReplay Alternatives
Compare session replay pricing, free tiers, and billing models. Explore UserReplay alternatives and see how Clairvio prices on-demand diagnostic recordings.
- Engineering
Best Session Replay Tools in 2026: A Buyer's Guide
Evaluate session replay tools for SaaS: compare Datadog vs Fullstory, debugging depth, privacy, overhead, and cost. See where on-demand Clairvio fits.
- Comparison
Clairvio vs. Hotjar: Which Session Replay Tool Is Right for Your Team?
Hotjar is the most popular heatmap and session recording tool for UX research. Clairvio is an on-demand diagnostic tool built for support and debugging. An honest comparison of both — and which workflow each actually serves.
- Comparison
Clairvio vs. LogRocket: Which Session Replay Tool Is Right for Your Team?
LogRocket is a powerful always-on analytics platform. Clairvio is a narrower on-demand tool built around a single workflow. An honest comparison of both.
- Comparison
Clairvio vs. FullStory: Which Session Replay Tool Is Right for Your Team?
FullStory is a comprehensive behavioral analytics platform. Clairvio is a narrower on-demand diagnostic tool. An honest comparison of both — and which workflow each actually serves.
- Engineering
What Is Session Replay? A Complete Guide for Engineering Teams
Session replay records what actually happened in a user's browser — mouse movements, clicks, network calls, console errors — and lets you replay it. Here's how it works and why engineering teams need it.
- Engineering
Session Replay vs. Error Tracking: When You Need Both
Error tracking tells you what broke. Session replay tells you why. Here's how the two tools complement each other — and when you actually need both.
- Support
How to Debug Customer-Reported Bugs Without Screen Sharing
Screen sharing is slow, synchronous, and often unavailable. Here's a better model for debugging what your customers are actually experiencing — without scheduling a call.
- Privacy
The Privacy-First Approach to Session Recording
Session replay and user privacy don't have to be in conflict. Here's how to think about consent, data minimisation, and masking — and why on-demand recording changes the picture.
- Support
Magic Links Explained: Zero-Friction Customer Diagnostics
A magic link is a shareable URL that activates a diagnostic session in the customer's browser — capturing their console errors, network requests, and session replay without any installation.