Support Widget
Let customers reach you — right from your app
A single drop-in script adds a support button anywhere on your site. Customers can browse your help docs, send a quick message, or start a screen recording so you can see the problem firsthand — all with their consent.
Opens the real Clairvio widget on this page — go ahead, click it.
Clairvio — Support
How can we help?
Having issues? You can reference our Resource Center for help docs. Also feel free to describe your problem below and record how to reproduce it.
Clairvio — Support
How can we help?
Your message
Clairvio — Support session
Allow support access to troubleshoot?
Once you click Allow Recording, we'll securely record your screen activity and technical browser logs. No audio, no camera, no activity outside this app.
Three ways to get help
One click opens a chooser: read your help text, send a quick message, or start a screen recording. Customers pick the path that fits.
Screen recordings on demand
With consent, the widget captures screen activity, console errors, and network requests via rrweb — so you see exactly what went wrong.
Lightweight support messages
Not every issue needs a recording. Customers can send a short message that lands in your dashboard inbox, no session required.
Your own instructions
Write Markdown — help-doc links, troubleshooting steps, anything — and it renders right inside the widget for customers to see.
Slack & webhook alerts
Get notified in Slack (or any endpoint) when a message arrives or a session starts and completes. No inbox babysitting.
Privacy-first by design
Nothing records until the customer clicks Allow. Passwords are masked, sensitive fields can be blocked, and they can stop anytime.
Add it in one line
Paste your workspace snippet, then add data-clairvio-widget to any button or link.
Grab your key from the workspace settings in your dashboard.
<script src="https://cdn.clairvio.dev/sdk/clairvio-widget.min.js"
data-workspace="cvio_your_sdk_key" async></script>
<!-- Add this attribute to any button or link: -->
<button data-clairvio-widget>Get support</button>